Subscribing enables you to receive our offers, including of Secret Wines, regularly, by email, each week.

The secure One-Time Registration enables us to capture your particulars, including delivery address and any instructions, to facilitate your purchases from Vintners Direct.

Having these details registered with us will facilitate future purchases through a simple one-click ordering process.

You must complete your Registration before a purchase can be made.

We accept payment by Mastercard, VISA, and Amex cards.  We also accept payment through PayPal.

Secret Wines are shipped to you directly by Vintners through Australia Post. Most other wines will be shipped to you directly from the winery and they will use their own couriers to deliver the wine to you. Because shipping from the wineries generally takes a little longer, please allow up to 10 days for delivery. Your reward for this patience is highly competitive pricing and a more direct relationship with the premium wineries we work with.

We ship across all of mainland Australia, excluding the Northern Territory.   

Shipping is calculated at checkout.

Our Secret Wines are in stock, in our warehouse, when we offer them for sale on our website or through our regular email offers. Other wines will similarly be in stock at the producer’s winery. In the unlikely event that a winery fails to advise us a wine is in fact out of stock when you order it, and we cannot supply it as a result, we will contact you immediately to offer you an alternative or a full refund. Your order will normally be dispatched the same day and no later than two business days from the order date.

You will be sent an email advising you of the tracking number when your order is dispatched. Use this tracking number to follow your order from dispatch to delivery, in most cases through the Australia Post (website at www.austpost.com.au), or otherwise through the courier the winery advises following the shipment of your order. Please always check the couriers website, using the tracking number, Australia Post website, and also with your local Australia Post Office in case they are holding your parcel there, for an update on your order BEFORE contacting us. Also, please check for any cards or notes the couriers may have left at your delivery address advising a pick location for your parcel. They may have attempted delivery but elected to not leave your parcel because they deemed it unsafe to do so.

Alcoholic products are a special category that couriers will deliver only if an adult is able to sign for them upon delivery and/or the premises are deemed sufficiently secure. Couriers may, therefore, elect to deliver your parcel to a nearby depot, such as a Post Office, for you to pick up if they deem it unsafe to leave it at your nominated delivery address.

Providing the courier’s delivery driver deems your premises sufficiently secure, they will leave your delivery at your nominated delivery location.

Alternatively, they will leave a card advising you that your parcel will be available for collection from their nearest depot, your local Post Office in the case of an Australia Post delivery.

We recommend you check the website of the courier advised to you when your order has been dispatched to confirm the specifics or their delivery policy, which may change from time to time.

If your delivery is damaged, please contact us at sales@vintnersdirect.com.au with specifics of the issue and your contact details. Our policy is to credit you for the damaged bottle(s) or, if we deem it more practical, to replace the damaged goods.

No. The terms of our liquor license do notpermit collection by customers from our premises.